40% off Space Marine Stormtalons at Total Wargamer

[Sincilbanks]

And here's another example:
Dear Ben,
The payment for your order has been processed successfully. We will e-mail you when your item is on it's way to you or if it's status changes for any reason.
Invoice:
Returns: Total Wargamer, Cadbury Courtyard, WR11 7RE
#28845
Total Wargamer
Total Wargamer, Cadbury Courtyard, Blackminster Business Park
Blackminster, Evesham, Worcestershire WR11 7RE
United Kingdom (Great Britain)
Phone: 01386 513013
Web site: http://www.totalwargamer.co.uk
E-mail: sales@totalwargamer.co.uk
Order: #28845
Status: Processed
Date: 25.9.2012, 19:15
Payment method: PayPal
Shipping method: UK Delivery
Contact information
First name: Ben
Last name: Tate
CODE Product Amount Unit price Discount Subtotal
99120101071 Space Marine Land Speeder 1 £18.50 £3.70 £14.80
99120101037 Space Marine Terminator Close Combat Squad 1 £28.00 £5.60 £22.40
CP3001 The Army Painter: Matt Black Colour Primer Spray (400ml) 1 £7.99 £1.20 £6.79
Subtotal: £43.99
Including discount: £10.50
Shipping cost: £3.99
Total cost: £47.98

£50 spent 4 weeks ago and nothing, this is the only contact with the company I've had since this order was placed. It's not like it's anything rare or hard to obtain. I also find it frustrating that I can receive notice via email that they have a discount on at weekends when I'm still waiting for an order to be completed 4 weeks later.

I shouldn't need to chase them, I shouldn't need to remind them, they should be telling me if there are delays or problems with my order. I'd like to support a local independent wargame shop I really would, but from now on Wayland will be getting my money...