Citadel Finecast

[Stuart]

Posted this morning on the Wayland Games Facebook page:

Citadel Finecast: It is with regret that in the next 10 days all presently outstanding purchases of Citadel Finecast items will be refunded. Unfortunately, a randomly sampled assessment has revealed what we feel to be an excessive level of actual and potential flaws that, if reflected across our entire stock of Finecast, could result in unacceptable inconvenience to our customers. We have reached this decision as soon as was practicably possible but extend our apologies to all customers who are affected. Although we will be returning our present stockholding to the manufacturer, please be assured that we remain committed to carrying the Finecast line and will be restocking in due course. Additional information is available from our website at http://www.waylandgames.co.uk/games-work...t_955.html

As they mention, there are more details (and photos of the bad stock) on their website, where they go on to say:

We regret that we are not presently retailing the Citadel Finecast range.

Unfortunately, a randomly sampled assessment revealed what we feel to be an excessive level of actual and potential flaws that, if reflected across our entire stock of Finecast, could have resulted in unacceptable inconvenience to our customers. Although we will be returning our present stockholding to the manufacturer, please be assured that we remain committed to carrying the Finecast line and will be restocking in due course.

For your information, we sampled and then assessed 60 sealed blisters with 30 taken at random from each of two deliveries of stock. Failures were 17 (57%) of 30 and 16 (53%) of 30, making 33 (55%) of 60 in total. While failure doesn’t necessarily denote the blister content as being of less than merchantable quality, for our purposes it does categorise it as having a visible flaw that might be of sufficient concern to a customer such that the item might be returned. Details and images were provided to the manufacturer, with redacted copies of the images appearing below.