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Hi all, a friend / colleague of mine is recruiting for 2 IT Engineers / Helpdesk support staff for his IT support business in Redditch.

They are a small(ish) company of about 5 people, but have a large customer base (I'm one of them).

I'm happy to give anymore info and the contact details if required.

I'm no IT expert but elements of the roles include,
  • Working with Windows Desktop, Servers/Active Directory based domain networks
  • Working with networks and routers, VPNs, load balancing, QOS
  • Working with VOIP systems, ideally an Asterisk based system
  • Working with Linux servers and OpenVPN
    • Previous experience of working on customer sites or in a face-face support environment
    • Installing new equipment and server setups on-site, migrations etc
    • Working with Exchange Server/Office 365
    • WiFi systems
  • You will be supporting customers remotely through a mix of telephone and email support, logging tickets on the helpdesk system
  • Resolving or escalating support calls from either home users or small local businesses – so it could be a real mix of various technical knowledge from the end user. Patience is key!
  • Working alongside other Support Engineers, assisting and learning from them on a daily basis
Cheers all
Andy